ORDER INFORMATION
Each artwork is carefully prepared and packaged according to its size, material, frame and fragility.
Orders in Bulgaria are shipped via Econt or Speedy:
In-stock artworks are usually dispatched within 1 to 3 working days after the order is confirmed.
For orders valued at over EUR 100 delivery within Bulgaria is free of charge and is covered by Bridges Gallery.
For orders valued at up to EUR 100, delivery is paid for by the customer and calculated according to the selected courier's tariff, based on the parcel's size, weight, value and delivery address.
Free delivery for orders over EUR 100 does not apply to international deliveries.
We also ship artworks outside Bulgaria via UPS through In Time.
The estimated international delivery time is 7–21 working days.
The exact price, transport service and delivery time are confirmed with the customer before dispatch, based on the country, address, dimensions, weight, value and required insurance for the artwork.
The customer is informed of the international delivery charge in advance, and the order is dispatched after confirmation and receipt of the agreed payment.
Orders may be paid for in advance by bank transfer. The necessary bank details and payment reference are provided when the order is confirmed.
For payment by bank transfer, the artwork is dispatched after the funds have reached the seller's bank account, unless otherwise agreed in writing.
International orders are paid for in advance by bank transfer.
For deliveries within Bulgaria, we offer cash on delivery through Econt or Speedy.
The customer pays the amount due upon receipt of the parcel using the payment methods supported by the relevant courier.
Cash on delivery is not available for international deliveries.
After receiving an order, we may contact the customer to confirm availability, payment method, delivery address and delivery terms.
For artworks of unusual dimensions or considerable weight, with a fragile frame or with special transport requirements, we may offer an individual delivery arrangement.
On receipt, inspect the condition of the outer packaging. Where the courier service allows inspection, we recommend checking the artwork in the courier's presence.
If the packaging or artwork is visibly damaged, ask the courier to draw up a damage report, photograph the damage and contact us immediately.
Signing a report helps establish damage in transit but does not limit the consumer's statutory rights in relation to non-conforming goods.
In the event of an unforeseen delay, we will notify the customer using the contact details provided.
The customer is responsible for providing an accurate address and telephone number. Additional transport charges may arise if delivery fails due to incorrect details, absence or refusal to accept the parcel.
HAVE A QUESTION?
We will help you choose a delivery option or arrange any special packaging and transport you need.
